So you want to become a Medical Receptionist?

Working in the health professions can provide a stable, exciting and interesting career, second to none.

With Health being the largest and fastest growing employment sector in Australia, the opportunities are endless. Even during times of economic downturn or uncertainty;  Health remains the most stable, largest and fastest growing employment sector in Australia.

Many people underestimate the scope of working in health and medical administration.  Regardless of whether you’re working in a general practice, specialist clinic, hospital, dental or allied health clinic;  a Medical Receptionist needs to have great organisational skills, be able to multi-task and have the ability to communicate with patients, stakeholders and professionals from all walks of life.

So what does the role entail?

The medical receptionist really is an integral part of the modern healthcare team.  The medical administrator can drive a well-oiled practice with their organisational skills and create an atmosphere of professional calm, with their communication skills, empathy and ability to prioritise patient care.

Medical receptionists work at the front desk of medical practices, health facilities or hospitals greeting visitors and answering phone queries. They work for organisations of all sizes in the healthcare sector throughout Australia.

Medical receptionist duties include making patient bookings, processing billing and settling accounts, managing and updating patients’ medical records, and communicating with general practitioners, nurses and other health staff. They maintain the reception area, as well as organising stocks and supplies, receiving and sending communications from clients and other healthcare organisations.  Medical receptionists need to have a solid understanding of medical terminology, medical accounts, patient records, communication with healthcare professionals and more.

Doctors, nurses and administrative staff rely on the medical receptionist to keep everything ticking along in a well organised office, and to create a welcoming, kind and safe place for patients ensuring they have the confidence and trust in their healthcare experience, required for healing.

In addition to fantastic organisational skills, the receptionist needs to have the knowledge and attributes to care for patients, prioritise health care and anticipate needs of those around them.  Learning empathy, being self-aware, showing leadership and having the tools to prioritise patient care are a must in the receptionists professional and personal development!

Technology is now a key skill in this area; and receptionists are required to have a good knowledge of general computing, and to learn a medical software suite.  Wesley focus on keyboarding, basic computing, Microsoft Word,  Medical Letter production and learning a modern medical accounts system as part of our program – ensuring students are Job Ready.


So … how you enter this exciting and worthwhile career path?

The quickest way of jumping right in, is to complete either the Wesley Short Medical Reception and Terminology Short course or the complete Certificate III in Health Administration HLT37315.

The Wesley Qualification is newly rewritten, however, is Australia’s most popular comprehensive educational and training program for positions in Healthcare and Administration.  Did you know, Wesley have been delivering the popular short course in Australia for over 20 years – and we’ve trained over 50,000 administrators!

Wesley offer a comprehensive program with a mixture of core Medical units,  (such as Medical Accounts, Confidentiality, Medical Computing, Medical Terminology),  Practical Health units (such as CPR, Infection Control and Medical Triage), Business Administration units (such as Medical WHS, Patient Records, Microsoft Word, Medical Letter production, Accounts) and inspirational Communication and Leadership coaching (such as self-awareness and self-leadership, diversity and communication within Healthcare teams).


Where mature age and live experience count!

Working in Medical HR for over 25 years, it is wonderful to see how mature aged workers are still the most highly sought after cohort in this career space.  Yes, there is always positions available for motivated and competent younger people, however, health is one area where life experience, common sense and maturity are highly sought after attributes.

Something to celebrate!


Learn more

Learn more about the Certificate III in Health Administration or the popular Wesley Short Job Ready Course in Medical Reception by receiving the Wesley Course Guide.  APPLY HERE

You may be lucky enough to qualify for Government Funding Assistance.  If you would like to take the eligibility check – APPLY HERE



www.wesleytraining.edu.au  RTO50921  Celebrating 20 Years of Caring