Why choose Wesley Training for your Health Administration Training?


Wesley is Australia’s largest and leading providers of Nationally Accredited recognised training in health administration. Wesley pioneered this unique learning programme in 1999 and have built a reputation second-to-none in industry ever since. No-one understands the unique training needs and career-trends of the medical sector like Wesley Training.


Wesley delivers quality, effective training facilitated by industry leaders. Just ask our students who rate us on average 4.8 out of 5. Did you know almost a third of Wesley students attend our training through personal recommendations and word of mouth!

Industry Recognised

Wesley work hand in hand with industry to develop our core programme and meet with Industry leaders on a regular basis to revise and review our material and direction. Wesley utilise the latest RACGP Standards as a basis of our comprehensive learning programme, as well as other industry leading organisations.

Access to Industry Leaders and Mentors

Is it just us or have you noticed so many training companies get you started online only to have no further contact? Call us old fashioned, but Wesley believe that engagement with Mentors and Industry leaders is imperative to life-changing learning and growth. Engage with mentors and fellow students via the Wesley Hub and Industry Leaders via our timetable of convenient Zoom Webinars and Q&A sessions.

Specialised Programme

Most Business Administration learner Courseware on the market is generic and very generalised. Wesley’s business administration units have been custom written specifically for the medical environment, meaning learners receive specialised and industry-specific training.

Mixed Delivery

Wesley offer a state of the art Online LMS supporting our self-paced eLearning.   Wesley also offer iTutorials where students can connect with Industry Leaders Online during Q&A Sessions and tutorials.    Wesley also offer a range of 800 online business skill set short courses to grow skills and knowledge in a variety of business and Microsoft products.

Subsidies and Concessions

Some students may be eligible for funding or concessions in some locations. Wesley Institute have been chosen by the Department of Education and Training to deliver Government subsidised courses in Queensland and Western Australia. Wesley is an approved Centrelink provider and subsidies may be available via the various Centrelink initiatives. Students should contact their local job network provider for more information about eligibility. Wesley also provide concessional fees for students on a HCC.   If you live in Queensland or Western Australia, enquire about Government subsidies for our Cert III Qualification.


Our innovative teaching approach allows us to deliver exceptional training at affordable prices. All courseware, mentoring, resources and workbooks are provide to students with no hidden extras.

Great Job Results

Wesley students get jobs!  Our focus is to create job-ready students and to facilitate job and traineeship opportunities for our graduates working together with our industry partners.


Wesley’s Unique Training and Delivery Model

The Wesley Certificate III Business Administration (Medical) Qualification offers a unique combination of self paced learning, Workshops, Tutorials, Q&A Sessions and mentoring via eLearning and Zoom technology.

Wesley’s unique e-Learning Portals using the latest in online learning technology – allows studies to be undertaken at a convenient time by students and trainees. Students are able to complete the programme while also working, if required, with face to face workshops often held on Saturdays or in the evening.

The programme will adjust to differing skill levels and can be completed in as little as 6 months to 12 months depending on prior experience and skills.

Wesley believe some units need to be taught face-to-face for effective learning to take place.  Therefore Wesley’s core medical units are taught workshop style, where participants are able to benefit from industry leader support and mentoring.    Students are then able to progress their studies by Wesley’s Online Self-paced Learning portal which are supported by further workshop opportunities.

For Traineeships, Wesley assessors and mentors attend the workplace on several occasions and our mentoring team are available for the duration of your study.

In brief, Wesley utilise the following delivery methods to consolidate learning :

  • iTutorials via Zoom technology with a variety of study options offered every month
  • Self paced online learning
  • eLearning tutorials
  • Projects
  • Case histories
  • Workshops


Students enrolling in our Certificate III Qualification, receive a tailor made Training Plan and Check List which guides each student through the learning pathway, step by step until completed.   The plan will divide the training into achievable sections, building on knowledge and skills utilising a combined delivery approach of face-to-face, online, workshops and self-paced study.

The Training Plans and Check List are designed to guide students activities and keep things manageable and on track! A Wesley mentor is available at all times to assists students achieve their goals and support the learning journey.

The Qualification finishes by a final workshop day where students work in teams to consolidate learning and celebrate the completion of their Qualification.

Virtual classes provide the ultimate in flexible delivery

Our virtual classes offer the best of both worlds for today’s student to enable training throughout Australia in medical reception training. Wesley use Zoom technology, to focus on face to face tutorials led by Industry experts.

What is a virtual class?

Wesley Training’s virtual classes are online classrooms delivered via the Internet that allow participants to communicate, view presentations, interact with learning resources and work in groups. This type of learning environment offers all students complete flexibility as they can attend sessions from any location without the cost or hassle of travelling to a particular venue. The only thing needed is a computer and a reasonable Internet connection.      

Wesley may offer this type of workshopping for regional locations where attending a face-to-face workshop may not be convenient.

What are the advantages of virtual classes?

This delivery method includes all the benefits of face-to-face training as well as a few others:

  • Study from any location in the world no flights or accommodation costs to attend the class!
  • Sessions are recorded and can be reviewed online after the class.
  • Interact with trainers and gain clarification of unit materials via dedicated Q&A time in each session.
  • Self-paced learning means you fit the study around your work and family commitments.

What equipment will I need if I want to attend virtual classes?

  • A computer with reliable Internet access.
  • A headset which plugs into your computer so you can hear and speak (a good quality headset is available from any electronics store for less than $50).
  • A quiet place to attend the session so you can clearly hear the trainer, and also to concentrate on the material being delivered.

When are the classes scheduled?

All courses offered via virtual classroom are delivered every month, depending upon demand of the particular workshop . You can repeat attendance at any session as many times as you need to gain full understanding of the unit content, and we also offer each session on playback after the session has finished. In addition to the virtual classroom sessions, all courses include online videos and recorded webinars to further enhance understanding of the unit information.

Will I be able to ask questions and speak to the trainer?

Virtual classes are run via Zoom software where you will be part of an online group attending an online meeting. You will be able to hear (and often see) the trainer and see the course materials presented by the trainer. You will be able to hear other classmates if the trainer enables audio for the whole group. Usually the trainer will give each attendee the opportunity to ask questions at a specified time to ensure everyone is able to hear clearly. Interaction with class attendees is more limited than a traditional face-to-face setting.

Who will be my trainer and assessor?

Your trainer will vary from session to session, month to month, but will be a suitably qualified trainer for the particular qualification you are studying. After the workshop, you will be able to continue your assessment projects via the Wesley Assess application.

(Note: All webinar sessions will be recorded and subsequently may be used as a pre-recorded webinar for access by other students.  However no personal details are made available from the recording.)

our Testimonials

“The assistance from Trainers and the course content was of a very high standard. The course has more than met my expectations and I feel I am armed with an abundance of knowledge and good work practices to help me gain employment in the Industry. The course itself has been extremely enjoyable and interesting on so many levels. I will be disappointed when the course concludes in 2 weeks.

I cannot fault the training in any way, and would not be able to suggest any areas that require improvement. It is well run, professional, friendly and extremely informative. I really look forward to my Saturday workshops and I am already recommending Wesley Health Medical Courses to friends and family”.     Alison went on to gain employment 2 weeks after finishing the Wesley course.

- Alison

I have employed staff from the Wesley Institute of Training previously and have found their comprehension over and above staff doing other courses.  I again needed to add to our reception pool and within hours of a phone enquiry I was sent outstanding resumes from applicants that had excelled in the Wesley course.  What I have found is the applicant is motivated and willing to learn.  The material Wesley teach has a real basis and exactly what we need in general practice.

I can recommend the course for anyone wanting to get a leg up on other applicants applying for positions.  We look for new staff who have completed the Wesley training.  Well done Wesley and thank you for the excellent staff you have sent.

Sue Rendle PM, Manly Clinic

- Practice Manager Sue

I started this course in February and completed it in March. I loved the fact that I could still work my part time retail job while studying.  I believe this course is what gave me the complete package to be able to obtain my employment.    I really appreciate all the knowledge and memories I have gained from this course and could not recommend it highly enough.   Thankyou Wesley Institute of Training for helping me achieve my goals.

- Grace

The course was fantastic with a great mixture of theory, group discussions and practical delivery. The trainers were amazing- especially Neala who made it super fun with her relevant life stories and was always there to help when someone needed it. Her knowledge and passion for the health sector did not go unnoticed.

The information Wesley’s has produced for this course was presented so well and made for easy and stress free learning. I actually still read through my booklets to this day. I was extremely fortunate that I was able to gain employment as a medical receptionist a day before I completed the course.

- Tiffany

The Wesley course ran over 5 days, so it was short-  however PACKED with information. I found the course very enjoyable and easy to learn; the trainer was lovely, and related the course material to real life situations.  The humour and engagement made for an easier and relaxed learning environment.  The Wesley course definitely helped me in securing my position as a Medical Receptionist; I found that at each interview I went to they would mention the course favourably.

- Belinda

I want to say a huge thank you for the course and knowledge I came away with  .. I have secured a fantastic job after my first application

Such good value for money too.  I would highly recommend this course – I’m a mature age person so it’s never too late to up-skill yourself up to get what you deserve!

- Ann Scott

I have just completed my 6 month probation period at Ashford Hospital and loving it. It was my first medical job I applied for literally 1-2 weeks after I finished the course.  Thanks to you, Mimi, and all the other teachers and staff at Wesley Health Management.

- Kelly

The training I received was the best training experience by far.   I got a job 2 months after completing this course as a receptionist at a Neuro-Physiotherapy practice. I have been with the practice little over a year and I am now the practice administrator.   I love my job, I love the people I work with and I love going to work every day!

- Alex