Cert III Business Administration (Medical) BSB31115

Cert III Business Admin Course Overview BSB31115 – to be superseded 1 July 2022

Credit Transfers available for transition to Cert III Health Admin HTL37315.

Gain the knowledge and skills to become a professional Medical Administrator or Medical Receptionist by completing the Nationally Recognised Qualification in Business Administration (Medical). You will be employed in a variety of professional environments where your skills and contribution will be highly valued.

With the specialised Wesley Qualification, you will become an integral part of the medical healthcare team. Find yourself a role where you’re appreciated by patients and your support is relied upon by the clinical team to keep the business administration running smoothly. Your efficient, organised, caring approach makes a significant difference to the lives of others and engenders a sense of job satisfaction second to none.

There are a variety of opportunities in diverse health fields such as general practice, specialists, hospitals, dental practices and allied health units. Medical Administration is a vibrant career with qualified administrators being widely sought after in industry. With an aging population, medical administration is a government recognised growth area with strong upwards projection of job opportunities predicted into 2024 and beyond.

For students interested in career advancement, there are strong pathways to promotion available into more senior levels of administration and practice management.



NameStart DateLocationCost
1. HLT37315 - Certificate III HEALTH ADMINISTRATION - NEW! Rrp $2780 NEW YEAR SPECIAL - $999AnytimeONLINE plus Mentor-led Tutorials$999.00

Certificate III Medical Admin: Enrolment Offers  

Our Qualification is available for the special price of $1600 (rrp $2445) .   

Bonus courses also offered to Kick Start you Career in 2022 :

  • FREE Professional Development Medical CAREERS WORKSHOP.   Did you know 85% of jobs are never advertised?    Wesley show you where to find them and how to get them.
  • FREE GETTING STUFF DONE BOOTCAMP  – Your Professional Development Guide to organisation and goal setting.
  • FREE Medical Computing Software Course   –  Online, using real Medical Software to build skills employers love.  Comprehensive training and access to real software for 6 months.



Wesley Training Certificate III Business Administration (Medical) Qualification

The Wesley Certificate III Business Administration (Medical) Qualification offers a unique user-friendly structure and flexible delivery supporting busy people who cannot study full time.Medical Reception Training

Our programme is an excellent mixture of face-to-face delivery (via Zoom) , hands-on workshops, interative tutorials, e-Learning and home self paced study. Face to face mentoring and workshops are required at intervals during the programme to consolidate learning and to gain benefit from the Trainer and Mentor’s breadth of experience in industry. Wesley believe the crucial medical units cannot be learnt online (such as medical terminology and medical triage).

The Wesley programme is information rich and every unit is specialised towards the health industry where knowledge is gained and crucial practical skills are learnt. Wesley utilise real medical forms, procedures, case histories and projects to bring our courseware to life.

Each candidate is supplied with a tailor-made Training Plan and learning pathway Check List to aid easy completion of the programme in steps – aimed to build on knowledge and skills in a meaningful way. Our candidates are supported by our mentor team during their learning journey towards a successful outcome.

review-starsfrom 127 Clients on Facebook Wesley Training scored: 4.9/5


COVID-19 – The best time to train for a career in health.

Healthcare is the most predictable and stable workforce in Australia. It is also the largest and fastest growing employment sector in Australia. Given the challenges of COVID-19 and the extra workload for most clinics and hospitals, there is no better time than now to establish a new career in Health.

Wesley is working in collaboration with the Government to monitor COVID-19 and to provide a safe environment for our students.

To meet the needs of training in this changing environment, Wesley will be providing further online training opportunities especially for our short Medical Reception and Terminology course, which has always been delivered face-to-face. Further, we will be providing some sessions via Video Conferencing if and when required or as an add-on training opportunity.

Wesley will be providing Webinar opportunities for students to check in with Industry Leaders, ask questions, seek closer mentoring experiences and to discuss the Wesley program.

The Australian Health Industry needs qualified and dedicated Medical Receptionists and Administrators. There is no better time than NOW to progress your career in Health and make a difference!

Medical Reception TrainingWho is the Cert III Business Admin (Medical) training suited for?

The full Wesley Qualification is suitable for those interested in furthering their knowledge and skills in Health Administration subjects and is suited to those with a special interest in health, administration and helping others.

The Wesley Qualification not only focuses on specific knowledge required in a medical clinic but is also focused on developing key SKILLS in computing, desktop publishing and medical letter production and formatting. All units in the Wesley qualification are written for the medical environment, provide real life training using real forms, case histories, and situations.

RPL and Pre-requisites

The Wesley Qualification is also an ideal opportunity for those in industry to recognise their experience through a combination of RPL (recognition of prior learning) and upskilling. Wesley have a pre-requisite of Year 10 standard of English and Maths, with basic computing skills (being able to use a keyboard and mouse).

Students should have access to a computer, printer and reasonable internet to complete the programme.


Key points to the Wesley Qualification

Our Qualification includes the Short Course (Medical Unit Skill Set) and further medical and administrative units. The general administrative units have been written specifically for the health professions and includes Medical Letter production, editing, proofreading and formatting.

The Wesley Qualification is information-rich, and designed in collaboration with industry to meet industry needs.

  • Short course: Medical Accounts, Terminology, Medical Records, Medicare Australia, e-Health, Confidentiality and Medical Ethics, Medical Computing and Patient Liaison (face-to-face training).
  • Medical Triage and Customer Service for Non-Clinical Staff (workshop) including understanding and triaging COVID-19
  • Australian Red Cross CPR Training (workshop)
  • Careers Workshop – Creating a Dynamic Portfolio
  • Microsoft Word Training – 7 modules with individual Certification for your Portfolio (e-Learning)
  • The Minute Takers Workshop (e-Learning)
  • Wesley Business Writing that Works (e-Learning)
  • Assist with controlling Medical Stocks and Supplies (e-Learning self paced)
  • Wesley’s ‘Write, Design and Produce Documents for the Australian Medical Office‘ – Fast-track medical administration 4 unit bundle (e-Learning)
  • Wesley Professional Online Keyboarding programme and Certification to Australian Standards (e-Learning self paced)
  • Elective : Women and Leadership : Owning your strengths and skills elective OR Minute Takers Workshop (e-Learning)
  • Medical Letter production and Medical Meeting Minute taking (workshop)



The pricing of our Qualification depends on individual circumstances, such as whether students have concessions or have completed another qualification. Government scholarships may be available in Queensland and Western Australia, and other concessional opportunities may be available in all states.

Refer to Certificate 3 Guarantee, User Choice Scholarship Programme, Future Skills WA Traineeship Programme for more information.

Wesley’s range of courses are Centrelink approved and you may be eligible for further subsidies and funding by the Australian Federal Government. Please check with your local Job Network Provider or Centrelink for supporting payments.

Private Fee. $2445   

Xmas Merry and Bright Sale  |  New Career Offer : Cert III Business Admin $1600   (rrp $2445).

December 2021 only or until sold out.

OR Payment Plans available – Interest Free $1600 with a $400 deposit. Start today. We offer private students the opportunity to enrol for a $400 deposit and an interest-free payment plan over 6 months so students can begin their study programme immediately.


NameStart DateLocationCost
1. HLT37315 - Certificate III HEALTH ADMINISTRATION - NEW! Rrp $2780 NEW YEAR SPECIAL - $999AnytimeONLINE plus Mentor-led Tutorials$999.00

Forms and Downloads

To download a Queensland Funding Eligibility Form (Funding via Qld Dept of Education and Training) – please click here

To download an Enrolment Form please click here

To download an Interest-Free Payment Planplease click here

You may ring FREECALL 1800 001 256 or email your Enrolment Details to enrolments@wesleytraining.edu.au

our Testimonials

“The assistance from Trainers and the course content was of a very high standard. The course has more than met my expectations and I feel I am armed with an abundance of knowledge and good work practices to help me gain employment in the Industry. The course itself has been extremely enjoyable and interesting on so many levels. I will be disappointed when the course concludes in 2 weeks.

I cannot fault the training in any way, and would not be able to suggest any areas that require improvement. It is well run, professional, friendly and extremely informative. I really look forward to my Saturday workshops and I am already recommending Wesley Health Medical Courses to friends and family”.     Alison went on to gain employment 2 weeks after finishing the Wesley course.

- Alison

I have employed staff from the Wesley Institute of Training previously and have found their comprehension over and above staff doing other courses.  I again needed to add to our reception pool and within hours of a phone enquiry I was sent outstanding resumes from applicants that had excelled in the Wesley course.  What I have found is the applicant is motivated and willing to learn.  The material Wesley teach has a real basis and exactly what we need in general practice.

I can recommend the course for anyone wanting to get a leg up on other applicants applying for positions.  We look for new staff who have completed the Wesley training.  Well done Wesley and thank you for the excellent staff you have sent.

Sue Rendle PM, Manly Clinic

- Practice Manager Sue

I started this course in February and completed it in March. I loved the fact that I could still work my part time retail job while studying.  I believe this course is what gave me the complete package to be able to obtain my employment.    I really appreciate all the knowledge and memories I have gained from this course and could not recommend it highly enough.   Thankyou Wesley Institute of Training for helping me achieve my goals.

- Grace

The course was fantastic with a great mixture of theory, group discussions and practical delivery. The trainers were amazing- especially Neala who made it super fun with her relevant life stories and was always there to help when someone needed it. Her knowledge and passion for the health sector did not go unnoticed.

The information Wesley’s has produced for this course was presented so well and made for easy and stress free learning. I actually still read through my booklets to this day. I was extremely fortunate that I was able to gain employment as a medical receptionist a day before I completed the course.

- Tiffany

The Wesley course ran over 5 days, so it was short-  however PACKED with information. I found the course very enjoyable and easy to learn; the trainer was lovely, and related the course material to real life situations.  The humour and engagement made for an easier and relaxed learning environment.  The Wesley course definitely helped me in securing my position as a Medical Receptionist; I found that at each interview I went to they would mention the course favourably.

- Belinda

I want to say a huge thank you for the course and knowledge I came away with  .. I have secured a fantastic job after my first application

Such good value for money too.  I would highly recommend this course – I’m a mature age person so it’s never too late to up-skill yourself up to get what you deserve!

- Ann Scott

I have just completed my 6 month probation period at Ashford Hospital and loving it. It was my first medical job I applied for literally 1-2 weeks after I finished the course.  Thanks to you, Mimi, and all the other teachers and staff at Wesley Health Management.

- Kelly

The training I received was the best training experience by far.   I got a job 2 months after completing this course as a receptionist at a Neuro-Physiotherapy practice. I have been with the practice little over a year and I am now the practice administrator.   I love my job, I love the people I work with and I love going to work every day!

- Alex