Medical Reception and Terminology Short Job Ready Course


Wesley Institute of Training – the ‘Health Training Specialists’Accredited Medical Reception Course

Celebrating over 20 years as Industry Leaders in Medical Reception and Administration Training. Nationally Accredited and Recognised Australia Wide.

Medical Receptionist short course

The Gold Standard in Medical Administration Training  –   Medical Receptionist Short Course

Medical Receptionist short courseWesley Health is the pioneer creator of our flagship product,  The Medical Reception and Terminology Short Course Training Program in Australia.   Did you know, that Wesley developed and began delivering our popular and highly respected Medical Reception training program over 20 years ago across Australia, although it has evolved to keep abreast of the very latest in industry requirements, it is still the go-to Certification in Health Administration across Australia.  Wesley has trained tens of thousands of students in health administration who are meaningfully employed across Australia over the last 23 years.


Wesley’s Qualification and Certification is the most recognised and respected in the Health Industry today, Australia wide. Medical Reception Training.

review-stars from 127 Clients on Facebook Wesley Training scored: 4.9/5.

Become Job Ready in just 4-6 weeks


medical receptionist

Working within the Health Professions offers candidates an exciting, responsible, and fulfilling work experience second to none. Did you know, from a recent national survey, most medical receptionists list ‘helping people’ as the most satisfying part of their role, while ‘organising the practice’, comes in a close second!

Does this sound like you?   Join the tens of thousands of Wesley students who have gone on to enjoy satisfying careers in Health, by gaining Nationally Accredited Certification in Wesley’s Medical Reception Short Course Program.

Wesley has developed and written the flagship, Nationally Accredited, Job Ready Medical Receptionist Short Course to train students in the knowledge required to be a respected member of a medical team as a Medical Receptionist or Administrator.  Wesley’s coaching and hands-on training also equips the student with the practical skills and knowledge required in a hospital or practice, and the confidence to seek employment via our dedicated Careers Coaching program.

Upskill for your new Career in just 4-6 weeks  and become ‘JOB READY’ in Medical Reception.

–   Medical Receptionist Short Course

Wesley Health are the pioneers creators of our flagship product,  The Medical Reception and Terminology Short Course which has been a popular Nationally Accredited Intensive Program delivered right across Australia for many years.   Wesley have trained thousands of students to enter into a meaningful career in Health Administration.


ENROL HERE for Medical Reception Job Ready Short Course 


Combined Learning | F2F Intensive Workshop together with Self-Paced Online Learning – perfect for Busy People

Become Job Ready in 4-6 weeks. (i) Start Online Learning straight away, (ii) attend workshop intensive, (iii) complete your study online.


State F2F Intensive Workshops


Adelaide Medical Reception and

Terminology Short Job Ready Course

Campus Locations:


Mawson Lakes, Bedford Park,

Adelaide Campus

Brisbane Medical Reception and

Terminology Short Job Ready Course

University of Queensland, St Lucia Campus    ENROL HERE
Sydney Medical Reception and

Terminology Short Job Ready Course

Westmead Hospital Training Facility

South West University Parramatta Campus

    ENROL HERE    
Perth Medical Reception and

Terminology Short Job Ready Course

Trinity on Hampden Campus, Crawley

Perth Campus

    ENROL HERE    

(Please note, Cert III enrolled students are invited to attend the F2F intensives at no extra charge.  Invitations/dates will be sent after C3 enrolment)


Course Information and FAQ

Overview of the Wesley Job Ready programme

Our popular Job Ready Short course incorporates all aspects of :

  • Medical Reception - Duties and responsibilities
  • Medical Billing and referrals
  • Fee Scales
  • Medicare Australia and Private Health Funds
  • Medical Software training - including access to REAL software for 6 months
    • Invoicing, Receipting, Appointment Booking, Referrals, Data Base Management, Patient Notes, Diaries
  • Medical Terminology - including live tutorials, videos and online presentations making learning a breeze!
    • Structure of Words, Prefx/Root/Suffx, Levels of Organisation
      Planes, Cavities, Directional Terms  -8 Systems of the Body
  • Appointment Booking
  • Confidentiality and Medical Ethics
  • Legal responsibilities
  • Patient Communication and Care
  • Medical Records and RACGP Records
  • Confidentiality, Code of Ethics and Security in a Medical Practice
  • Medical Careers Workshop including 1:1 Coaching

Medical Administration

During the administrative modules, we cover all aspects of running a private clinic, from Medical Billing to Medicare, patient services, confidentiality, patient records, accounts and all of the day to day interactions between patients and doctors.  Students also have the opportunity to practice their billing skills on real medical software for six months, building the skills that employers love.

Medical Terminology

During the terminology module, we journey together discovering fascinating aspectsMedical Terminology of the Human Body; unraveling the secret language of terminology in an easy and interactive fashion.   Our program is interactive and engaging - with many videos, and short tutorials to make learning fun.  Students are often amazed at how easy and personally empowering it is to learn the fundamental skills to understand and interpret medical terminology.

Medical patientThis course is suitable for anyone interested in a career working in health, with a core motivation to help others and belong to dynamic medical teams.   The healthcare industry is now recognised as the largest and fastest growing industry in Australia and therefore provides many wonderful career opportunities as well as security.  Even in times of economic stress (or a pandemic);  the Health sector is extremely stable and always growing.

This course is suitable for young people through to mature aged candidates.

The course is great if you:

  • Are returning to the workforce after a gap.   Wesley have a range of other options to upskill you in general computer skills if you need!
  • Wanting to upskill or change careers into the Health Professions.   This course is particularly suitable if you have previous administration experience.
  • For those who have a natural interest in the health field or helping people - who would like to pursue these interests into a career.
  • For those working in industry who want to either improve their skills or recognise them.


A year 10 standard of literacy and numeracy is required, basic keyboard skills as well as a computer and internet.    If you do not have basic keyboard skills, let us know, and we can get you started on a keyboarding and basic computing course to get your skills up to speed!

Wesley use a unique Combined Learning approach to our Training Programs - Online self paced and Live Tutorials (and only if you want to)

Wesley combine a state-of-the-art Online Learning Management System (LMS) for self paced online learning with the added option of student participation in Online Live Tutorials (and only if you want to).

Students are able to study online at their own pace, and each Course has an online tutorial available, as well as comprehensive learner workbooks and resources, making learning a breeze.

Medical TutorialsVirtual Classroom

The Live Webinars are led by Industry Leaders and Mentors, much in the same way as a face-to-face workshop but in the comfort of your own space.

Logging in to the Live Webinars is very easy, all you need is a computer, internet and speakers (also Webcam if you want to video in yourself).   The virtual classrooms are a great way to get the industry and personal coaching that brings training alive, to ask questions of your study material and to also meet fellow students.   Webinars are highly recommended but not compulsory, as we also offer online tutorials as part of your LMS.

Convenient Timetabling

Our tutorial timetable covers the most popular choices for study times, and include day time, evening and Saturday sessions for your convenience.     You will have access to all tutorials for the length of your study period.

Online Tutorials

In addition to bespoke in-house developing Learning Materials and Workbooks, Wesley provide an engaging Online Tutorial including interesting videos,  student interaction, case histories and quizzes to keep learning interesting and engaging.      Top this up with 1:1 sessions with an Industry Leading mentor via our Live Q&A Webinars, but only if you want to.

Can Wesley provide me with a job?

Medical CareersAs an RTO,  Wesley are not permitted to promise students jobs.    However, Wesley is focused on producing outstanding, skilled Job Ready students for market.

In addition, Wesley is also a Registered Employment Agency.   We do receive jobs from all over Australia for students, and send these opportunities to our students via our email job blasts.  However, gaining a position from any employment agency is the least likely way a student will obtain that great job!

As specialists in Medical Recruitment for over 25 years (Wesley Med-Staff), we draw from our vast experience in Health Recruitment and offer students comprehensive coaching - which underpins all of our student success.   Wesley have trained thousands of students over 20 years who are happily employed in practices, allied health and hospitals throughout Australia.    It is also a myth only 'experienced' candidates can get jobs.  Everyone started off as newbies, once!

Did you know that 85% of jobs are never advertised?     Drawing from Wesley’s vast experience as a Health Recruitment Company,  Wesley have created a Medical Careers Workshop for all students where we coach students where the jobs are and how to get them!    Wesley students get jobs.    The employment sector in Health is large, growing and stable.   There are many opportunities for students to advance their careers in many areas of health.  There are also excellent pathways to further career advancement and study.

Medical Careers - Health the largest, fastest growing employment sector in Australia

Between 2019-2024 over 350,000 new healthcare jobs will be created in Australia - meaning outstanding opportunities for Wesley medical administration graduates.

Analysts agree that Health is now the largest and quickest growing employment sector in Australia.    Learn where the jobs are and how to get them.

Career choices are wide and varied and include medical administration, secretarial, reception,  medical transcription, medical accounts moving towards more senior positions in practice management and administrative assistant positions.

As part of our Careers Coaching,  we also work with students 1:1 to evaluate special skills, values and attributes and help students align these skill sets with setting more specific career goals.   A winning success towards great outcomes for students.

Did you know – Wesley have been training medical receptionists and administrators for over 20 years in Australia and our reputation in industry is second-to-none. 

The Wesley Qualification is the most well regarded and recognised in Industry.

I'm a mature aged student - can I still get a job?

You have no idea how often we get asked this question!    One of the things we love about the medical industry, is that mature aged candidates are highly sought after.    Life skills, good old common sense and maturity are a definate plus in the medical industry.

Of course, there is always a place in industry for younger workers beginning their careers, however, this is one industry that values general experience.

The best way of explaining this, is to share a lovely story about a recent student, Charlotte - 67 years young, when she began the Wesley Short Course.   Charlotte was a vibrant student, full of enthusiasm and passion for a new beginning and took our advice in our Careers Coaching to heart and followed the plan.  Less than 2 weeks after completing our program, Charlotte got her first job - in a specialist office against loads of 'experienced younger applicants!'    Charlotte impressed her future employers by bringing in her Wesley Study projects into her interview - and she has never looked back..

We are never too old to start something new, follow our passions and grow a new skill set or start a new career!

medical jobs

Keeping it real  –   Mentoring  by  Industry  Leaders

Wesley believe training in critical medical units should be supported and led by industry leaders.   

You are never alone in your Wesley learning journey, and students have access to Qualified Trainers and Mentors - who are Industry Leaders and specialists in their field.  This usually means Nurses or Practice Managers who also hold special qualifications in adult education.

Students can access Mentor support in a variety of ways during their study period.   Simple questions, guidance and support can be gleaned by our Mentor Hotdesk - available during the course of your study.

For more engaged tutorials, students can participate in our Live Webinars for each subject at a time that suits them (day time, evening or Saturdays) - and engage in face-to-face learning, discussion groups and Q&As.    Students also get the opportunity to meet fellow students and connect.

Results speak for themselves

Feedback for our mentor and coaching support is excellent and we constantly rate very highly in student feedback for the practical support our students experience.   Now that is different for an online course!

Student Feedback


The price of the Comprehensive Wesley Program including 1:1 coaching with Industry Leading Mentors is usually $795.  Please check our Website for any current special offers. 

Payment can be made via credit card or EFT and payments are due in full.  Otherwise, you can hold a place for a $400 deposit, with payment due prior to starting.    Zip payments available.

Concessions - Centrelink Approved 

Wesley offer a $100.00 discount for Concessionals or HCC holders (capped $495).   Wesley strongly recommends liaising with your Job Network Agency for further funding opportunities.  Wesley's range of courses are Centrelink approved.  For further concessional opportunities - please review General Concessions.   There may be funding and scholarships opportunities for eligible students via the Certificate 3 Guarantee program, User Choice Traineeship program, or the WA Future Skills training program for full qualifications.

The Australian Government have additional Funding Opportunities.  To enquire, please visit your local Job Network Provider to establish funding opportunities for your particular situation.

Inclusions in the Resource-Rich Wesley Program

Our program includes :medical leadership

  • Access to your trainer and mentor during the course of the program
  • Online tutorials and live Webinars (but only if you want to)
  • Access to HOTDESK mentor support throughout your study program
  • Comprehensive student resources, case histories, and useful industry links
  • Access 24/7 to your Learner Portal - study anytime, anywhere
  • Use of REAL medical software with a comprehensive study program, online tutorials and Live Webinars available
  • Certificate of Completion in Medical Computing and Medical Reception and Terminology (double certification)
  • Careers Coaching - Workshop and full professional development material gleaned from over 25 years experience in Medical HR.
  • Nationally Recognised Statement of Attainment
  • Membership to Wesley's Job Club and Certificate of Excellence program

Skills Checkpoint Funding for Older Workers - Now Open

The Skills Checkpoint Funding for Older Workers is a Federal Government initiative providing training for eligible Australian residents.   The funding is an outstanding opportunity for over 40s to Up-skill for a Career in Health Administration.   The funding offers 50% payment on course fees for eligible students.  The good news is, matured aged students are in demand in Healthcare,  an employment sector where life skills and experience is an advantage.

The funding is designed to help older Australians aged between 40 and 70 :

  • to re-skill or up-skill;
  • transition to a new career;
  • Gain skills they need to undertake a new role with their current employer;
  • Gain skills needed to increase their capacity to perform in their current role

Click on the link below and take the eligibility test.

Medical Reception Training Funding

Study Pathways

Students who have completed or are considering the Wesley Medical Reception and Terminology Short course may also consider enrolling / upgrading for the full Certificate III Health Administration HLT37315 or Certificate III in Business (Medical Administration) BSB30120  Our short course is ‘part’ of our Qualification.

Credit Transfers are available to the Cert III or Cert IV Health Administration Qualification.

The full qualification expands further medical studies in addition to developing key administrativeRTO Medical and keyboarding skills to develop the skills and knowledge of the medical administrator.

Students will develop key Microsoft Word skills, desktop publishing skills, medical letter production, key communication and leadership skills in the healthcare setting, as well as practical health skills such as CPR, Infection Control and Medical Triage for Non-Clinical Staff.

Wesley Alumni Discounts - Upgrade Offers

Contact our Enrolments office at info@wesleytraining.edu.au to enquire about the best rates for an upgrade and become Qualified today!



Mentors Matter!

The Wesley team is dedicated to mentoring our students to fulfill their goals in a growing and expanding industry.   Wesley has a dedicated team of Mentors, guiding our students through the Wesley Medical Reception Training program via 1:1 contact and also inviting students to participate in Online Tutorials.   Wesley scores consistently 4-5/5 for the quality of our mentoring – you are never alone at Wesley!


medical receptionist short course

Become a Valued Wesley Member


By enrolling into a Wesley program, you become a valued member of the Wesley community with our strong cohort of students, mentors and industry leaders.

Wesley was founder of the medical administration skill set in Australia and has trained tens of thousands of students since 1999 towards being meaningfully employed in industry.

Wesley’s Certification is very highly regarded and recognised by Industry Australia wide.


Handy requests



Handy Links, Forms and Downloads


To apply for a Payment Plan -Apply HERE

To take the Wesley Subsidy Quiz – Apply HERE

You may ring FREECALL 1800 001 256 for a friendly Consultant to answer your questions or help you with your enrolment.  Or, email your Enrolment Details to enrolments@wesleytraining.edu.au



our Testimonials

“The assistance from Trainers and the course content was of a very high standard. The course has more than met my expectations and I feel I am armed with an abundance of knowledge and good work practices to help me gain employment in the Industry. The course itself has been extremely enjoyable and interesting on so many levels. I will be disappointed when the course concludes in 2 weeks.

I cannot fault the training in any way, and would not be able to suggest any areas that require improvement. It is well run, professional, friendly and extremely informative. I really look forward to my Saturday workshops and I am already recommending Wesley Health Medical Courses to friends and family”.     Alison went on to gain employment 2 weeks after finishing the Wesley course.

- Alison

I have employed staff from the Wesley Institute of Training previously and have found their comprehension over and above staff doing other courses.  I again needed to add to our reception pool and within hours of a phone enquiry I was sent outstanding resumes from applicants that had excelled in the Wesley course.  What I have found is the applicant is motivated and willing to learn.  The material Wesley teach has a real basis and exactly what we need in general practice.

I can recommend the course for anyone wanting to get a leg up on other applicants applying for positions.  We look for new staff who have completed the Wesley training.  Well done Wesley and thank you for the excellent staff you have sent.

Sue Rendle PM, Manly Clinic

- Practice Manager Sue

I started this course in February and completed it in March. I loved the fact that I could still work my part time retail job while studying.  I believe this course is what gave me the complete package to be able to obtain my employment.    I really appreciate all the knowledge and memories I have gained from this course and could not recommend it highly enough.   Thankyou Wesley Institute of Training for helping me achieve my goals.

- Grace

The course was fantastic with a great mixture of theory, group discussions and practical delivery. The trainers were amazing- especially Neala who made it super fun with her relevant life stories and was always there to help when someone needed it. Her knowledge and passion for the health sector did not go unnoticed.

The information Wesley’s has produced for this course was presented so well and made for easy and stress free learning. I actually still read through my booklets to this day. I was extremely fortunate that I was able to gain employment as a medical receptionist a day before I completed the course.

- Tiffany

The Wesley course ran over 5 days, so it was short-  however PACKED with information. I found the course very enjoyable and easy to learn; the trainer was lovely, and related the course material to real life situations.  The humour and engagement made for an easier and relaxed learning environment.  The Wesley course definitely helped me in securing my position as a Medical Receptionist; I found that at each interview I went to they would mention the course favourably.

- Belinda

I want to say a huge thank you for the course and knowledge I came away with  .. I have secured a fantastic job after my first application

Such good value for money too.  I would highly recommend this course – I’m a mature age person so it’s never too late to up-skill yourself up to get what you deserve!

- Ann Scott

I have just completed my 6 month probation period at Ashford Hospital and loving it. It was my first medical job I applied for literally 1-2 weeks after I finished the course.  Thanks to you, Mimi, and all the other teachers and staff at Wesley Health Management.

- Kelly

The training I received was the best training experience by far.   I got a job 2 months after completing this course as a receptionist at a Neuro-Physiotherapy practice. I have been with the practice little over a year and I am now the practice administrator.   I love my job, I love the people I work with and I love going to work every day!

- Alex