Medical Triage for Non-Clinical Staff

Medical Triage and Customer Service for Medical Administrators is a newly developed short course addressing the industry recognised need for training in Front Desk Medical Triage and advanced patient service skills for the Australian Medical Office.

Participants attend a 2 hour intensive Online Workshop (Via Zoom) – led by a Qualified Medical Industry Leader.   The workshop covers the delivery of patient-centred care, front desk triage, managing difficult patients, building a customer service value culture,  forming emergency action plans and more.

The workshop can be taken as an Accredited Unit of Competency (as part of Cert III Business Administration (Medical)) – or as a stand alone workshop with a Certificate of Attendance.     Medical Clinics or Units can enquire about Corporate pricing for delivery on site at your practice.


Bundle the Workshop with Australian Red Cross CPR.    The Choice is yours!

Wesley Institute partner with the Australian Red Cross to also deliver a CPR Unit as a bundle inclusion in this workshop.  Students have the choice of complete the CPR or just attend the Workshop.    The Accredited version of this workshop requires assessment work to be completed on Wesley’s online portal.

Meeting Industry Needs

This course represents an important innovative initiative to the Australian Health Care Industry and is recommended for students and all staff working in a medical setting.   The courseware addresses RACGP Standard 3.2 criterion 3.2.3.

Now available in all states.    This popular Workshop can also be delivered to Corporates and Medical Clinics Australia wide.

Available in 2020 via Zoom Tutorial and Online Self Pace Learning

Course DebriefMedical Triage

  • Achieving excellence in patient-centred care services
  • Communication skills and the importance of Empathy in the clinical environment
  • Building a customer service value culture
  • Collaborating with patients
  • Recognise the symptoms of heart attack and stroke and action plan accordingly
  • Front Desk Triage for non-clinical staff working closely with the clinical team
  • National Heart Foundation learning plan
  • Scheduling care utilising RACGP endorsed POPGUN methodology
  • Emergency action plans
  • Become a front desk super star

Accredited Units  (if Assessments are completed online) or Certificate of Completion – Medical Triage and Customer Service for Non-Clinical Staff


BSBCUS301           Deliver and monitor a service to customers (medical)
HLTAID001            Perform cardiopulmonary resuscitation


Face to face tutorial via Zoom technology and assessments completed online for Accredited Version.  This course is usually held on Saturdays.  – ‘Elective Week‘ as an extension of the Wesley Short Course Programme.


$169 or $228.50 with Australian Red Cross CPR ticket.  Corporate pricing on application.   Wesley students may be eligible for a loyalty discount for this workshop.   Please enquire.


If you are participating in ELECTIVE WEEK  – please use PROMOCODE TRIAGELOYALTY for a generous 30% student discount (for Wesley students).    Gain value from your Wesley short course with this outstanding workshop.

Enquire Here

Schedules and Enrolments

Book Now

Name Date Time Location Cost
Online - Medical Triage and Customer Service for Non-Clinical Staff 13 February 2021 11:00 am - 02:00 pm ONLINE ZOOM MEETING $169.00
Online - Medical Triage and Customer Service for Non-Clinical Staff 6 March 2021 11:00 am - 02:00 pm ONLINE ZOOM MEETING $169.00