Medical Triage and Customer Service for Medical Administrators is a newly developed short course addressing the industry recognised need for training in Front Desk Medical Triage and advanced patient service skills for the Australian Medical Office.
Participants attend a 2 hour intensive Online Virtual Workshop (Via Zoom) – led by a Qualified Medical Industry Leader. The workshop covers the delivery of patient-centred care, front desk triage, managing difficult patients, building a customer service value culture, forming emergency action plans and more.
The workshop can be taken as an Accredited Unit of Competency (as part of Cert III Business Administration (Medical) or Cert III Health Administration) – or as a stand alone workshop with a Certificate of Attendance. Medical Clinics or Units can enquire about Corporate pricing for delivery on site at your practice.
Wesley Institute partner with the Australian Red Cross to also deliver a CPR Unit as a bundle inclusion in this workshop. Students have the choice of complete the CPR or just attend the Workshop. The Accredited version of this workshop requires assessment work to be completed on Wesley’s online portal.
Meeting Industry Needs
This course represents an important innovative initiative to the Australian Health Care Industry and is recommended for students and all staff working in a medical setting. The courseware addresses RACGP Standard 3.2 criterion 3.2.3.
Now available in all states. This popular Workshop can also be delivered to Corporates and Medical Clinics Australia wide.
Available via Combined Learning Model – Online Self Paced Tutorial together with +Virtual Workshop – Self Paced Learning
Achieving excellence in patient-centred care services
Communication skills and the importance of Empathy in the clinical environment
Building a customer service value culture
Collaborating with patients
Recognise the symptoms of heart attack and stroke and action plan accordingly
Front Desk Triage for non-clinical staff working closely with the clinical team
National Heart Foundation learning plan
Scheduling care utilising RACGP endorsed POPGUN methodology
Emergency action plans
Become a front desk super star
Accredited Units (if Assessments are completed online) or Certificate of Completion – Medical Triage and Customer Service for Non-Clinical Staff
BSBCUS301 Deliver and monitor a service to customers (medical) HLTAID001 Perform cardiopulmonary resuscitation
Face to face tutorial via Zoom technology and assessments completed online for Accredited Version. This course is offered via combined learning using Wesley’s Online Learning Portal + Virtual Workshop – ‘ElectiveExtension as a follow on of the Wesley Short Course Programme.
$169 or $228.50 with Australian Red Cross CPR ticket. Corporate pricing on application. Wesley students may be eligible for a loyalty discount for this workshop. Please enquire.
If you are participating in ELECTIVEEXTENSION – please use PROMOCODE TRIAGELOYALTYfor a generous 20% student discount (for Wesley students). Gain value from your Wesley short course with this outstanding workshop.
New 2022 Program. Endorsed and recommended by the Australian Government. A certification recommended for ALL Health Care Workers in Australia - Individual enrolments or Corporate enquiries welcome.
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“The assistance from Trainers and the course content was of a very high standard. The course has more than met my expectations and I feel I am armed with an abundance of knowledge and good work practices to help me gain employment in the Industry. The course itself has been extremely enjoyable and interesting on so many levels. I will be disappointed when the course concludes in 2 weeks.
I cannot fault the training in any way, and would not be able to suggest any areas that require improvement. It is well run, professional, friendly and extremely informative. I really look forward to my Saturday workshops and I am already recommending Wesley Health Medical Courses to friends and family”.Alison went on to gain employment 2 weeks after finishing the Wesley course.
I have employed staff from the Wesley Institute of Training previously and have found their comprehension over and above staff doing other courses. I again needed to add to our reception pool and within hours of a phone enquiry I was sent outstanding resumes from applicants that had excelled in the Wesley course. What I have found is the applicant is motivated and willing to learn. The material Wesley teach has a real basis and exactly what we need in general practice.
I can recommend the course for anyone wanting to get a leg up on other applicants applying for positions. We look for new staff who have completed the Wesley training. Well done Wesley and thank you for the excellent staff you have sent.
Sue Rendle PM, Manly Clinic
- Practice Manager Sue
I started this course in February and completed it in March. I loved the fact that I could still work my part time retail job while studying. I believe this course is what gave me the complete package to be able to obtain my employment. I really appreciate all the knowledge and memories I have gained from this course and could not recommend it highly enough. Thankyou Wesley Institute of Training for helping me achieve my goals.
The course was fantastic with a great mixture of theory, group discussions and practical delivery. The trainers were amazing- especially Neala who made it super fun with her relevant life stories and was always there to help when someone needed it. Her knowledge and passion for the health sector did not go unnoticed.
The information Wesley’s has produced for this course was presented so well and made for easy and stress free learning. I actually still read through my booklets to this day. I was extremely fortunate that I was able to gain employment as a medical receptionist a day before I completed the course.
The Wesley course ran over 5 days, so it was short- however PACKED with information. I found the course very enjoyable and easy to learn; the trainer was lovely, and related the course material to real life situations. The humour and engagement made for an easier and relaxed learning environment. The Wesley course definitely helped me in securing my position as a Medical Receptionist; I found that at each interview I went to they would mention the course favourably.
I want to say a huge thank you for the course and knowledge I came away with .. I have secured a fantastic job after my first application
Such good value for money too. I would highly recommend this course – I’m a mature age person so it’s never too late to up-skill yourself up to get what you deserve!
- Ann Scott
I have just completed my 6 month probation period at Ashford Hospital and loving it.It was my first medical job I applied for literally 1-2 weeks after I finished the course.Thanks to you, Mimi, and all the other teachers and staff at Wesley Health Management.
The training I received was the best training experience by far. I got a job 2 months after completing this course as a receptionist at a Neuro-Physiotherapy practice. I have been with the practice little over a year and I am now the practice administrator. I love my job, I love the people I work with and I love going to work every day!