Student Services


Assessments are conducted via assignments, classroom discussion, and role plays. Written Assignments must be handed in on time for assessment by your trainer for certification to be issued for the face-to-face units. Online units utilise the Wesley Assessment Portal with due dates being clearly set for students.

Learners must demonstrate that they can perform consistently to a defined standard and in a variety of contexts. Therefore, it is inevitable that the demonstration of critical knowledge and skills will need to be tested more than once, in a range of situations and using a variety of methods that are faithful to the performance in the real world of work. Attendance at all training sessions is compulsory.

Access and Equity

Wesley Institute training is open to all students regardless of sex, race, impairment, or any other discriminatory factor in accordance with legislative requirements, and subject to their having obtained prerequisite skills. The access and equity officer, Managing Director, or Managing Director’s representative, is responsible for access and equity as a nominated part of their duties.

Staff and students, upon induction to Wesley Institute, are made aware of this access and equity policy and that they may contact the access and equity officer or equivalent for information and/or support and for a copy of Wesley Institute’s access and equity policy.

A Statement concerning Access and Equity is also included in the information for students, accessible electronically via the Company’s website or in hard copy

Download Wesley’s Access and Equity Policy here

Cancellation, Transfer and Refund Policy

Bookings are firm and no refunds will be given. Failure to attend the Wesley short course without prior notificaton will forfeit all monies paid. 5 working days notice is required prior to the course start date, to transfer to another start date. Transfers with less than 5 days notice of course start date may be considered with a transfer fee of $45.00 payable. Should you be unable to attend a substitute participant is welcome. Any discount offered is available only at the time of booking and may not be applied retrospectively.

If a candidate misses a session, they will be required to repeat the session in the next available course schedule, a rebooking/transfer free of $45.00 applies to cover administration and catering costs. Please contact Head Office to facilitate this, as soon as possible.

In the case of Computing course sessions, computer labs are expensive to hire. Therefore 14 days notice is required to transfer to another date.

Download Wesley’s Cancellation and Transfer Policy Here

Codes of Conduct

Wesley Institute in corporate strict codes of conduct into all of their operations. These include :-

  • All students will be treated with courtesy, respect and dignity. Staff and students will act in an ethical and professional manner at all times.
  • Students are entitled to protection of their privacy in accordance with the Commonwealth Privacy Act 1988. Personal information will not be disclosed to a third party without written consent. This includes personal data, academic progress and personal details. Only authorised Wesley staff have access to personal information in order to carry out its responsibilities in the best interests of its students.
  • Wesley Health adopts policies and management practices which maintain high professional standards in the delivery of vocational education and training services.
  • Wesley Health will maintain a learning environment which is conducive to the success of its students, using appropriate learning resources and methods
  • Wesley provide a safe and healthy training environment for all staff and students.

Complaints and Appeals Procedure

Wesley Institute has a formal process for student complaints, grievances and appeals which is available upon request.

Students with a grievance should initially approach their trainer or to a Head Office Consultant to express their concern. The trainer or consultant will endeavour to resolve the concern. If unresolved, the student should forward their complaint in writing to the Operations Manager or Director within five (5) working days. The concern will then be assessed by the Director who will endeavour to resolve the concern within ten (10) days of receipt of the complaint. The CEO undertakes to keep a register of complaints with methods and outcomes of resolution.

Download Wesley’s Complaints and Appeals Policy Here

Continuous Feedback and Student Feedback

Wesley is dedicated to improving the quality of our training courses. Towards the end of the course you will be asked to complete a customer satisfaction survey. Your feedback is invaluable and this information assists us in maintaining a high standard of training and to facilitate improvements to the quality of our services.

Course Times and Fees

The medical reception and terminology course is run over 4 consecutive Saturdays from 9.00 to 4.00 pm. Attendance to all parts of the course curriculum is compulsory. Should you be unable to attend one of the sessions; please contact head office on (08) 9470 2000 for a transfer to the next available session. Transfer and Cancellations policy is available under Cancellation Policies.

Details of fees are available on the enrolment form, website and letter of enquiry. All course costs must be paid in full by the first day of the course. All credit card bookings are for the full course fee and are paid in advance of the first day of the course.

Certificate III students will attend the medical reception and terminology course, and also have online units opened to them as they progress through their training plan. Wesley offer interest-free payment plans and subsidies to Cert III students.

Disciplinary Policy

Wesley seeks to address breaches of the expected standards of behaviour tolerated by society in which this organisation operates its training for the comfort and safety of students and staff alike. Students and staff are expected to behave in an appropriate manner towards each other and to respect the property of Wesley Institute. Disruptions, discriminatory behaviour, harassment of students or staff will not be tolerated, and will be brought to the attention of the facilitator or if the behaviour persists, the CEO will be informed of the situation for follow up and action.

Guarantee Policy

Wesley Health provide a guarantee to students completing the course content and not having attained competency.

If students have attended all sessions, completed all formative activities and assessments in a timely manner, and still not attained competency, Wesley Institute will allow the student to repeat the training and attendance at a further course at no charge.

Should a student not have attended sessions or completed assessments on time, then the usual administrative charges will apply.

Language, Literacy and Numeracy Skills

Wesley Institute is committed to helping participants who have difficulties with Language, Literacy and Numeracy.

Consultation is available upon request to a staff member.

LLN tests are mandatory for Cert III students, and for students where English is a second language and where pre-requisites of Year 10 English and Maths is unclear.

If further assistance is required, a student may be referred to a specialist from the following providers :-

Centrelink – 13 10 21
Centrelink Online: http://www.centrelink.gov.au/
Department of Education, Employment and Workplace Relations – Nation Wide Assistance and Programs
National Providers: http://www.deewr.gov.au/


Wesley Institute is subject to a variety of legislation related to training and assessment as well as general business practices. This legislation includes:

  • Vocational Education and Training Act 1996
  • Occupational Safety and Health Act 1984
  • Workplace Relations Act 1996
  • Security and Other related Activities Act 1996
  • Human Rights and Equal Opportunity Commission Act 1986
  • Human Rights (Sexual Conduct) Act 1994
  • Equal Opportunity for Women in the Workplace Act 1999
  • Sex Discrimination Act 1994
  • Disability Discrimination Act 1992
  • Racial Discrimination Act 1975
  • Privacy Act 1988
  • Copyright Act 1968
  • Copyright Amendment (Digital Agenda) Act 2000

Mutual Recognition

Wesley Institute recognises any qualification or certification issued by registered training organisations, including Statements of Attainment, and any accredited courses that are nationally recognised and listed on the National Training Information Service.

Download Wesley Health Mutual Recognition Policy here

Privacy Policy

Wesley Institute is committed to protecting and maintain the privacy, accuracy and security of your personal and health information and complies with the Colleges Privacy policies.

Download Wesley’s Privacy Policy here

Qualifications and Penalties

Students must attend all sessions and fulfil the required outcomes of their unit of competency to receive certification. It is the student’s responsibility to inform Wesley of any sessions they may be absent for or to re-organise another session to complete educational and assessment obligations. Student who meet the outcomes requirement are issued with Statements of Attainment in accordance with the Australian Quality Training Framework (AQTF). There is a rebooking fee of $45.00 to cover administration costs.

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills and knowledge gained through work experience, life experience and/or formal training. You can apply for a free RPL kit from head office.

RPL Application Form

Special Needs

Participants in any Wesley course with special needs are to inform Wesley Institute prior to commencement of any training course in order to assess participant requirements. Wesley will endeavour to meet these needs and offer support and assistance.

Student Responsibilities

As a participant in any Wesley training program you will be encouraged and expected to participate fully in the training and assessment process. You will have group and individual activities and assignments which need to be completed. Students are expected to ask questions if they do not understand some aspect of the content being covered. The sessions are interactive and meant for active participation. Participation in role plays and discussion is strongly encouraged. You will receive a curriculum. Every effort is required to follow the curriculum and it’s requirements for a successful outcome.

Student Selection & Enrolment Procedure

All students are welcome to participate in a Wesley course. Pre-requisite : basic numeracy, literacy to Year 10 standard. Students participating in the Medical Computing course require basic keyboard skills.

Student Support, Welfare and Guidance

Wesley Institute is committed to assisting students to persist and achieve in their academic endeavours and succeed in their career ambition. Wesley considers that welfare and support services are important sources of easing students into tertiary life, helping them adjust to their new living environment and enabling them to achieve their academic goal.

Key policy shortcuts (please refer to your Student Handbook for full information)

WA Traineeship Fees and Charges Policy 2019

This Policy refers to WA Traineeships under the WA Department of Training and Workforce Development and trainees or employers.

Download here

Student Handbook

Download here

Certificate III Guarantee Fact Sheet

Download here

Codes of Conduct

Download here

Assessment Tools for Wesley Medical Administration Course

RACGP Records: Download here

Report Examples

Introductory Memo

Introductory Memo to Participating Practice Managers on Behalf of Wesley Health Management – Download here

OH&S Material Safety Data Sheet: Download here

Student Research – Medical Law: Download Here

our Testimonials

“The assistance from Trainers and the course content was of a very high standard. The course has more than met my expectations and I feel I am armed with an abundance of knowledge and good work practices to help me gain employment in the Industry. The course itself has been extremely enjoyable and interesting on so many levels. I will be disappointed when the course concludes in 2 weeks.

I cannot fault the training in any way, and would not be able to suggest any areas that require improvement. It is well run, professional, friendly and extremely informative. I really look forward to my Saturday workshops and I am already recommending Wesley Health Medical Courses to friends and family”.     Alison went on to gain employment 2 weeks after finishing the Wesley course.

- Alison

I have employed staff from the Wesley Institute of Training previously and have found their comprehension over and above staff doing other courses.  I again needed to add to our reception pool and within hours of a phone enquiry I was sent outstanding resumes from applicants that had excelled in the Wesley course.  What I have found is the applicant is motivated and willing to learn.  The material Wesley teach has a real basis and exactly what we need in general practice.

I can recommend the course for anyone wanting to get a leg up on other applicants applying for positions.  We look for new staff who have completed the Wesley training.  Well done Wesley and thank you for the excellent staff you have sent.

Sue Rendle PM, Manly Clinic

- Practice Manager Sue

I started this course in February and completed it in March. I loved the fact that I could still work my part time retail job while studying.  I believe this course is what gave me the complete package to be able to obtain my employment.    I really appreciate all the knowledge and memories I have gained from this course and could not recommend it highly enough.   Thankyou Wesley Institute of Training for helping me achieve my goals.

- Grace

The course was fantastic with a great mixture of theory, group discussions and practical delivery. The trainers were amazing- especially Neala who made it super fun with her relevant life stories and was always there to help when someone needed it. Her knowledge and passion for the health sector did not go unnoticed.

The information Wesley’s has produced for this course was presented so well and made for easy and stress free learning. I actually still read through my booklets to this day. I was extremely fortunate that I was able to gain employment as a medical receptionist a day before I completed the course.

- Tiffany

The Wesley course ran over 5 days, so it was short-  however PACKED with information. I found the course very enjoyable and easy to learn; the trainer was lovely, and related the course material to real life situations.  The humour and engagement made for an easier and relaxed learning environment.  The Wesley course definitely helped me in securing my position as a Medical Receptionist; I found that at each interview I went to they would mention the course favourably.

- Belinda

I want to say a huge thank you for the course and knowledge I came away with  .. I have secured a fantastic job after my first application

Such good value for money too.  I would highly recommend this course – I’m a mature age person so it’s never too late to up-skill yourself up to get what you deserve!

- Ann Scott

I have just completed my 6 month probation period at Ashford Hospital and loving it. It was my first medical job I applied for literally 1-2 weeks after I finished the course.  Thanks to you, Mimi, and all the other teachers and staff at Wesley Health Management.

- Kelly

The training I received was the best training experience by far.   I got a job 2 months after completing this course as a receptionist at a Neuro-Physiotherapy practice. I have been with the practice little over a year and I am now the practice administrator.   I love my job, I love the people I work with and I love going to work every day!

- Alex